About Us Responsible Betting F.A.Q Terms & Conditions Contact Us

About Us

Welcome to GOLDSTAR, your premier online gaming destination in Malaysia. We pride ourselves on delivering a top-notch casino experience.


Why Choose GOLDSTAR?

Diverse Games: Enjoy a vast selection of casino games, from classics to the latest slots, provided by leading developers.

Security: Your safety is paramount. We employ state-of-the-art encryption for secure transactions and data protection.

Generous Rewards: Benefit from exciting promotions, bonuses, and loyalty programs to enhance your gaming journey.

24/7 Support: Our responsive customer support team is ready to assist you around the clock, ensuring a seamless experience.

Mobile-Friendly: Play anytime, anywhere. Our mobile-friendly platform lets you enjoy the thrill on the go.


Join us at GOLDSTAR for an immersive gaming experience where luck meets luxury. Here's to a year of excitement and many more to come!

Contact Us

Our member support is here to support you 24 hours a day, 7 days per week. Before you contact us, please check our FAQ to see if your question has already been answered. Should you wish to contact our Member Support in your perference language.

Malaysia

Responsible Betting

GOLDSTAR is committed to endorsing responsible wagering as well as promoting the awareness of the problem of gambling and improving prevention, intervention and treatment. GOLDSTAR's Responsible Gambling Policy sets out its commitment to minimize the negative effects of problem gambling and to promoting responsible gambling practices.

We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with gambling.

In order to assist our players to gamble responsibly, we ensure that all our staff receive training for all aspects of responsible gambling. Please contact our Helpdesk if you require further information or assistance.


Maintaining Control

Whilst the majority of our customers gamble within their means for some it can be more difficult. In order to maintain control of your gambling habits we would like you to bear in mind the following points:

  1. Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money
  2. Avoid chasing losses
  3. Only gamble when you can cover the losses
  4. Keep track of the time and monitor the amount of money you spend

If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organizations which we have detailed below.


Are You Experiencing Problems?

If you are concerned that gambling has had a negative impact on your life or someone else's then the following questions may help you find out.

  • Does gambling prevent you from attending work or college?
  • Do you gamble to pass time or to escape boredom?
  • Do you gamble alone for long periods of time?
  • Have others ever criticized you for your gambling?
  • Have you lost interest in family, friends or hobbies due to gambling?
  • Have you ever lied to cover up the amount of money or time you spend gambling?
  • Have you lied, stolen or borrowed in order to maintain betting habits?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Do you only stop gambling until you loses all your money?
  • After losing, do you feel that you have to try and win back the losses as soon as possible?
  • If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Does gambling make you depressed or even suicidal?

The more questions that you answer 'yes' to, the more likely it is that you are having difficulties with your gambling habit. To speak with someone who can give you advice and support, please contact one of the organizations detailed below.

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world.

Gambling Therapy provides support and counselling for anyone adversely affected by gambling.


Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on GOLDSTAR. GOLDSTAR takes its responsibilities in this regard very seriously. We carry out age verification checks on all customers who use payment mechanisms which are available to under 18's and additionally perform random age verification checks on customers using other forms of funding mechanisms.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.

F.A.Q

At GOLDSTAR, we understand that the heart of any exceptional online gaming platform lies in its dedication to excellence. Our team of industry experts and gaming enthusiasts have meticulously crafted an environment that combines cutting-edge technology with a passion for delivering the ultimate gaming experience. Whether you're a seasoned player or a newcomer to the world of online casinos, we strive to cater to your every need, ensuring an immersive and enjoyable journey with us.

Creating an account on GOLDSTAR is easy. Simply clicking on the “Sign Up” button, and filling out the required information. Follow the prompts to complete the registration process.

To deposit funds, log in to your account, navigate to the “Deposit” section, and choose your preferred payment method. Follow the instructions to complete the transaction securely.

GOLDSTAR offers a wide range of games in Sports, E-Sports, Live Casino, Slots etc. Explore our diverse selection for an exciting gaming experience.

Withdrawing winnings is simple. Visit the “Withdrawal” section, choose your preferred withdrawal method, and follow the instructions. Ensure your account verification is complete for a smooth withdrawal process.

Absolutely. GOLDSTAR employs advanced encryption technology to safeguard your personal and financial data. We prioritize the privacy and security of our users.

We are dedicated to promoting responsible gaming. GOLDSTAR provides tools like deposit limits, self-exclusion, and time management features. Refer to our Responsible Gaming Policy for more details.

For assistance, our customer support team is available 24/7. You can reach us by referring to our “Contact Us” section. We are here to help with any inquiries or concerns.

If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions sent to your registered email to reset your password securely.

Yes, GOLDSTAR is fully optimized for mobile play. Enjoy your favourite games on smartphones and tablets by accessing our platform through your device's web browser.

Stay informed about the latest promotions and bonuses by regularly checking our “Promotions” page.

Terms & Conditions

This page contains information explaining your rights in accessing and using The Company website.

The Terms and Conditions relating to the games and promotions available on the Site are posted from time to time, which are incorporated herein by reference.

1.1 Welcome to GOLDSTAR. By accessing and using our platform, you agree to comply with and be bound by the following terms and conditions.

2.1 You must be at least 18 years old to use our services.

3.1 You agree to provide accurate and current information during the registration process.

3.2 You are responsible for maintaining the confidentiality of your account details and restricting access to your account.

4.1 You may deposit funds into your account using approved payment methods.

4.2 Withdrawal requests are subject to verification and may be subject to processing fees.

5.1 We promote responsible gaming. You may set limits on deposits, losses, and session durations.

5.2 Self-exclusion options are available upon request.

6.1 You agree not to engage in fraudulent activities, including but not limited to collusion, cheating, or use of automated systems.

6.2 Use of the platform for illegal purposes is strictly prohibited.

7.1 All content on our platform, including logos and graphics, is the property of GOLDSTAR and is protected by intellectual property laws.

8.1 Your use of our platform is also governed by our Privacy Policy, available on our website.

9.1 We reserve the right to terminate or suspend your account if you breach these terms or engage in fraudulent activities.

10.1 We are not liable for any losses, damages, or disruptions caused by circumstances beyond our control.

11.1 We reserve the right to amend these terms at any time. Users will be notified of significant changes.